Change of mind & order cancellations
- If you change your mind about a purchase, we’re happy to offer a refund within 14 days, as long as the packaging and product are in their original condition. Products must be returned to Elk & Bee within these 14 days.
- Please contact us at firstname.lastname@example.org if you wish to arrange a return or make an order cancellation. If the item has already been dispatched, you will need to return it to us for the cancellation to be honoured.
- Please note, expenses associated with postage shall not be refunded for change of mind purchases.
- Sale items are also non refundable, non returnable items.
- For all returns, please enclose a copy of the order confirmation email or tax invoice along with a completed returns form.
- Please note we cannot be held accountable for any items lost in transit, so registered post is recommended.
- We strive to deliver products of the highest quality, however if you believe their is a fault in your product or you have received the wrong item, please contact us as soon as possible and we will arrange an exchange/ refund.